June 27, 2014 by Minuteman Trucks
When driving by Minuteman, you may notice there are less vehicles out front waiting for service. There’s a reason for that: Minuteman is going Lean! The core idea of our Lean initiative is to maximize customer value while minimizing waste. Our goal is to be as efficient as possible to fix your vehicle in a timelier manner, so you have minimum downtime. The new process includes:
- Service advisor assesses with customer if the vehicle needs to come in right away – if not the customer can continue to use their vehicle and an appointment is made. This decreases your downtime.
- Pre-Work Order/Appointment is written so the shop foremen have an assessment of pending work coming in. The customer is contacted if we can work on the vehicle sooner. When the vehicle arrives a shop foreman performs a triage assessment of customer vehicle for proper dispatching to an available technician. This helps keep the schedule consistent and eliminates wasted time when the vehicle comes in.
- Repair Orders are displayed in a visual manner so a “first in, first out and appointment” process is followed each day.