What the Dealer-Experience Really Means

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August 28, 2015 by Minuteman Trucks

Minuteman Service ShopBefore taking our vehicles to be serviced, we are faced with the question: “Do I take my vehicle to my dealership or to a local independent repair shop?” Local repair shops often boast convenience and low repair costs but recent studies have shown that a large percentage of vehicle owners will return to their dealer when their vehicle is in need of service.

While the reasons for this trend are not as overt as one may think, it is clear that dealerships can offer customers a type of quality in service that cannot be matched by local repair shops. This is possible by five main factors:

  1. Dealerships have access to high-quality OEM parts, so customers can be assured that they are getting parts made specifically for their vehicle.
  2. Factory-certified technicians and mechanics have comprehensive training in servicing specific makes and models, meaning that your vehicle is being treated by people highly qualified to work on your particular vehicle.
  3. Dealerships represent vehicle manufacturers, so providing great customer service and satisfaction is a standard, a standard that most local shops are not held to.
  4. Being part of a larger network, dealerships are equipped with the latest tools in the industry, with larger inventories, and greater access to the parts and resources needed to properly service your vehicle.
  5. Dealerships are close to their community. The people servicing your vehicles may very well be neighbors, so you can trust that you are in the best hands possible.


These five points are a pivotal part in the “Dealer-Experience” that comes with taking your vehicle to your local dealer.



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